info@britishexpresscars.co.uk
Quick answer
When you give your flight number, the pickup moves with your actual landing time, and delays do not cost extra. British Express Cars includes 60 minutes of free waiting from landing. If your flight is cancelled or rebooked, send the new flight details as early as you can so the transfer can be moved.
What happens to my airport transfer if my flight is delayed?
A well-run transfer is tied to your flight, not to a clock time. When you give your flight number at booking, the operator tracks it and the pickup follows the actual landing time. With British Express Cars you do not pay extra for a delay: we track your flight and move your pickup for free.
| Situation | What happens | What you do |
|---|---|---|
| Flight lands late | The pickup moves to the new landing time | Nothing - make sure your phone is on after landing |
| Flight lands early | The driver adjusts to the earlier time | Message your driver if you are through quickly |
| Long queue at border control or baggage | 60 minutes of free waiting from landing applies | Use the driver's contact number if you will be longer |
| Flight cancelled or rebooked | The original pickup no longer matches your journey | Send your new flight number and date as soon as you have them |
How much waiting time is included?
Airport pickups include 60 minutes of free waiting from landing. That period starts when the flight lands, not when you reach arrivals, so it already allows for the walk to border control, the queue and baggage reclaim. Compare this with an unbooked taxi, where the meter and the queue are your problem.
What should I do if my flight is cancelled?
- Rebook with the airline first and note your new flight number, date and arrival terminal.
- Send the new details using your booking confirmation or the contact page so the transfer is moved.
- Check the driver details in your updated confirmation before you travel.
Cancellation and refund terms are set out on our refund policy page - read it before you book if your plans are uncertain.
How can I avoid problems when a flight changes?
- Always enter the flight number, not just the arrival time. See the full checks in our airport transfer checklist.
- Keep a UK-working mobile number switched on after landing. If you are arriving from the US, our arrival guide for US visitors explains the steps from plane to pickup.
- For connections between London airports, see our airport connections guide.
Need to change a booking? Visit our FAQs or contact the team.
Need a car? Get a fixed price in under two minutes.
Book the transfers mentioned in this guide
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Refund Policy — fixed-price quote
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