Terms and Condition
Online Airport Transfers Ltd (Trading as British Express Cars, company registration number in England and Wales 11664764) licensed by Transport for London, Taxi and Private Hire Operator number is 000. Registered and Contact office address is, 5th Floor Hyde Park Hayes 3, 11 Millington Road, Hayes, United Kingdom, UB3 4AZ
The Company – the Company is the carrier or intermediary of the carriage of Online Airport Transfers Ltd (Trading as British Express Cars) which provides or arranges transportation and other services based on these businesses.
The Customer – a person or a company that uses the Company’s services based on an order or contract, subject to these business terms and conditions.
Terms and Conditions – the conditions under which the Company provides its transportation services to the Customer; the indispensable condition for using the services of the Company.
Prices & Charges
All prices are in GBP and are inclusive of VAT (where applicable).
Our offices are open 24/7. The operation contact number is 020 8111 1104 (from abroad: +44 (0)20 8111 1104).
All quotations are valid for 30 days and include Airport meet and greet, 60 minutes waiting time and parking charges.
All prices are quoted per car not per person.
Bookings prior to pick up within 6hrs, please call us on 020 8111 1104 overseas (+44 (0)20 8111 1104).
Station and Seaport Booking need to be paid in advance using our secure credit/debit card payment facility.
Airport pickup between 22:00Hrs (10:00 PM) – 05:00Hrs (05:00 AM) need to pay in advance using our secure credit/debit card payment facility.
A booking can be cancelled in advance by giving us6 hours’ notice. A fee of £5.00 will be deducted for any pre-paid transfers which are cancelled to cover the bank charges. For cash bookings there will be no charges applicable for cancellations notified prior to 12 hours of the pick-up time.
Any booking made based on paying cash to the driver secured with a credit card or debit card will be charged the full fare in the event of cancellations notified under 12 hours.
All pre-paid booking cancellation notified under 6 hours will not be refunded.
No show is defined as follows: If passenger books a private hire car with us and failed to meet the driver on pick up time, this will include home, hotel and other private address.
This will include wrong date wrong time bookings.
If a passenger books a pickup from an airport and fails to meet the driver in the arrival hall. This means that the driver will wait in the arrival hall up to 1 hour 30 mins from flight landing time and if the passenger fails to meet within this time limit or make contact to inform their status at the airport will be considered as a no show.
All bookings made online or over the phone on basis of paying cash to the driver but secured with a valid credit or debit card will be charged the full amount in the event of a no show.
All bookings pre-paid by a credit or debit card will not be refunded in the event of a no show.
The company accept no liability for the following: Severe traffic delays, road closures, extreme and poor weather conditions and any situation caused by the unforeseen situation.
We provide child seats as a courtesy service. Whilst we make every effort to ensure child seats are available, we cannot guarantee, suitability for your child, or availability for your journey. Usage of child seats is entirely at the passenger's discretion, and we cannot be held responsible or liable for their usage.
We don’t charge for flight delays. For all airport pick-ups, we track the flight and amend the “requested pickup” time according to the actual “flight landing time”. This is so that the driver is in the arrival’s hall at the appropriate time
Please provide the following information on the form: Flight Landing time: This is the time which your flight is scheduled to land Requested pick-up time: The number of minutes after the landing time, you want to be picked up.
After the requested pickup time, there will be a 90 minutes FREE waiting time at the airport. Our driver will be waiting for you in the arrival hall, with “our company” name board with your name on it. They will then accompany you to the vehicle.
If you realise that you will not be able to meet the driver within the 90 minutes, then if you contact us, we will hold the driver in the terminal for an extra 30 mins at a charge of £5.00 for every 15 minutes. If you are still not out within this time, then the driver will be pulled off and the job will be registered as a no show.
For example, if your flight lands at 08:00 am, and you have requested your pickup time to be 90 mins after the flight landing time; our driver will be in the terminal at 09:00 am. The driver will wait till 10:00 am FREE of charge. After this time, if requested, the driver will wait an additional 60 mins free of charge £3.00 for every 15 minutes. If you cannot locate your driver and you seek an alternative method of transport without first contacting online airport transport ltd. to try and resolve the situation, you will be charged the tariff rate based on the service booked. Our 24/7 contact number is +44 (0)20 8111 1104.
You can pay cash (secured by 25% deposit in advance).
Pay in advance using Credit or Debit card.
Waiting Time Charges
Pickups from the airports and cruise ports are allowed 90 minutes free from landing or docking time. Any further waiting time will be charged at 40p per minute (minimum £3.50).
We don’t charge for flight delays.
Pickups from home, hotel, offices and other venues are allowed 5 minutes from the actual booked time, thereafter 25p per minute (minimum £2.50) will be added to the fare quoted.
Our Prices will be 50% higher on the following dates; 24th, 25th, 26th, 31st December and 1st January. This is due to limited drivers available for work during seasonal periods.