Terms and Condition



Online Airport Transfers Ltd (Trading as British Express Cars, company registration number in England and Wales 11664764) licensed by Transport for London, Taxi and Private Hire Operator number is 010020. Registered and Contact office address is, Ground Floor Regus House, 450 Bath Road, Heathrow, United Kingdom, UB7 0EB.

0The Company – the Company is the carrier or intermediary of the carriage of Online Airport Transfers Ltd (Trading as British Express Cars) which provides or arranges transportation and other services based on these businesses.

The Customer – a person or a company that uses the Company’s services based on an order or contract, subject to these business terms and conditions.

Terms and Conditions – the conditions under which the Company provides its transportation services to the Customer; the indispensable condition for using the services of the Company.

Law and Regulation 9(14). as the licensed PHV operator, Online Airport Transfers Ltd, contractsas principal with the passengers to provide the journey which is the subject of the booking.



Online Airport transfers ltd. will ensure you that once your booking request is accepted, we are liable to provide the service as requested by the passenger. Which means we will be on time for the specified pickup date and time. As all our customers pay for their journeys in advance, passengers do not need to pay in cash to the driver.

As a company, we are responsible for all financial transactions in relation to your booking.


Prices & Charges

All prices are in GBP and are inclusive of VAT (where applicable).

Our offices are open 24/7. The operation contact number is 020 8111 1104 (from abroad: +44 (0)20 8111 1104).

All quotations are valid for 30 days and include Airport meet and greet, 30 minutes waiting time and parking charges.

All prices are quoted per car not per person.

All prices are calculated by google millieage and distacnce only. we charge per mile based.  

All prices are calculated by google mileage and distance calculator, in some cases fares might reviewed if it’s not been calculated correctly by the google API.



Bookings prior to pick up within 6hrs, please call us on 020 8111 1104 overseas (+44 (0)20 8111 1104).

Station and Seaport Booking need to be paid in advance using our secure credit/debit card payment facility.

Airport pickup between 22:00Hrs (10:00 PM) – 05:00Hrs (05:00 AM) need to pay in advance using our secure credit/debit card payment facility.


Booking Cancellations

A booking can be cancelled in advance by giving us 12 hours’ notice. A fee of £6.00 will be deducted for any pre-paid transfers which are cancelled to cover the bank charges.

All pre-paid booking cancellation notified under 12 hours will not be refunded.


No Show

No show is defined as follows: If passenger books a private hire car with us and failed to meet the driver on pick up time, this will include home, hotel and other private address.

This will include wrong date wrong time bookings.

If a passenger books a pickup from an airport and fails to meet the driver in the arrival hall. This means that the driver will wait in the arrival hall up to 1 hour flight landing time or from the requested pickuptime, and if the passenger fails to meet the driver within this time limit or make contact to inform their status at the airport will be considered as a no show.

All bookings made online or over the phone on basis of paying cash to the driver but secured with a valid credit or debit card will be charged the full amount in the event of a no show.

All bookings pre-paid by a credit or debit card will not be refunded in the event of a no show.



The company accept no liability for the following: Severe traffic delays, road closures, extreme and poor weather conditions and any situation caused by the unforeseen situation.

We provide child seats as a courtesy service. Whilst we make every effort to ensure child seats are available, we cannot guarantee, suitability for your child, or availability for your journey. Usage of child seats is entirely at the passenger's discretion, and we cannot be held responsible or liable for their usage.


Airport Pickups

Meet and greet service is provided on all airport pickups. The driver will meet the passengers in the airport arrivals hall with a name board.

We don’t charge for flight delays. For all airport pick-ups, we track the flight and amend the “requested pickup” time according to the actual “flight landing time”. This is so that the driver is in the arrival’s hall at the appropriate time

Please provide the following information on the form: Flight Landing time: This is the time which your flight is scheduled to land Requested pick-up time: The number of minutes after the landing time, you want to be picked up.


Airport Free Waiting Time:

Heathrow Airport:  30 minutes 

Gatwick Airport:   30 minutes 

Stansted Airport:  30 minutes 

Luton Airport:  30 minutes 

Southend Airport:  30 minutes

London City Airport:  30 minutes

Sea/Cruise Ports:  30 minutes 

If the passenger is unable to meet the driver within the free waiting time, it’s the passenger’s or booker’s responsibility to inform the company of the delay so that the driver can be asked to stay in the terminal longer. Additional waiting charges will apply as stated above (0.40 Pence Per Minute Minimum £10.00). If the passenger fails to contact us within the free waiting time, the driver will be withdrawn and the booking will be considered as a no show.



Pay in advance using Credit or Debit card.


Waiting Time Charges

Pickups from the airports and cruise ports are allowed 45 minutes free from landing or docking time. Any further waiting time will be charged at 40p per minute, plus car parking (minimum £6.00). 

We don’t charge for flight delays.

Pickups from home, hotel, offices and other venues are allowed 10 minutes from the actual booked time, thereafter 40p per minute (minimum £3.00) will be added to the fare quoted.


Sessional Fares

Our Prices will be 50% higher on the following dates; 24th, 25th, 26th, 31st December and 1st January. This is due to limited drivers available for work during seasonal periods.