Refunds will be issued on the following conditions:
All pre-paid bookings booked with a credit card or debit card; cancellations must be notified 12 hours prior to the actual pick up time.
In the event of a missed flight, it is the passenger’s or booker’s responsibility to inform us immediately by calling us.
If the journey was pre-paid, the fare will be refunded after deducting 10GBP for bank charges.
All refunds are subject to minimum fee of 10GBP (bank charges).
If we are refunding to an international bank account, we will deduct the bank changes from the actual refund amount and the remaining balance will be refunded.
Refunds will not be issued under below circumstance:
If cancellations are notified less than 12 hours from pickup time.
If the passenger books the transfer for a wrong date, wrong flight number and other misleading information.
If the passenger leaves the pickup point without informing us for any reason whatsoever.